Frontline Workplace

Frontline Workplace empowers service teams, technicians, and field workers to solve problems faster with augmented reality guidance and real-time remote support integrated directly into their mobile devices.

Work smarter in the field with AR-guided workflows. Digitalize your service processes and equip frontline staff with step-by-step visual instructions that appear exactly when needed. AR overlays reduce errors, accelerate training, and keep workers productive in desk-free environments—whether they're onsite at customer locations, in warehouses, or managing distributed field operations.

Get expert help instantly through live remote support. When workers hit a roadblock, xAssist connects them face-to-face with experienced technicians or specialists. Live video calls, screen sharing, and real-time pointer annotations let remote experts guide field staff through complex tasks without traveling to the site. Shorten downtimes, resolve issues faster, and deliver better service outcomes.

Collaborate and document in real time. Multi-participant video conferences, interactive whiteboards, text chat with translations, and session recording create a complete communication toolkit for distributed teams. Service reports and case management features let you track every interaction, optimize workflows, and build a knowledge base from real-world problem-solving.

Security and control built in. Two-factor authentication, 256-bit encryption, granular user and permission management, and guest invitation controls ensure your field operations stay secure. Warning signals keep your team alert to critical situations as they unfold.

Frontline Workplace integrates seamlessly with your existing mobile infrastructure and service management systems, turning every field device into a smart, connected hub for productivity and collaboration. Start empowering your frontline workforce today.